Critical Error – Start menu and Cortana aren’t working

0 votes
asked Apr 5, 2017 in Windows 10 by Isabella

My Windows 10 PC was perfectly working previously but suddenly I discovered that my Start Menu isn’t working. I restarted my computer and then it was working fine. I felt good but again after sometime it’s not responding. Can anyone tell me how to fix this?

1 Answer

0 votes
answered Apr 20, 2017 by Editorial Staff (1,380 points)

This error may occur if some files or system folders have corrupted due to a malware attack, or you might have made changes during installation or uninstallation due to which its happens. This error could be for your start menu, or start menu and cortana. Before following further steps create a restore point so that if something goes wrong then you could revert back.


1. Run cmd (admin) using win  key + key and type the following command sfc/scannow. Restart your PC and check if your problem is fixed.
2. Open cmd(admin) and type this Dism /Online /Cleanup-Image /RestoreHealth and then restart your PC.
3. Try disabling third party antivirus and now use the start menu.
4. Using task manager kill the cortana process and restart it. Hope any of them helped.

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