HP Color Laserjet CM1312nfi MFP Scanner Not Working

0 votes
asked Apr 7, 2017 in Windows 10 by Gavin

My HP Color Laserjet CM1312nfi MFP, was working perfectly fine, I was able to scan and print.  But after installing Windows 10 on my PC, I am unable to scan.  I had even uninstalled and reinstalled the driver of HP Laserjet, even after that I am unable to perform scan successfully. Kindly help to fix this issue.

1 Answer

0 votes
answered Apr 10, 2017 by PC GURU (2,340 points)

This issue can be fixed by a simply workaround, do a hard reset with the printer. This step is very easy,

Steps for Hard Reset:

Step 1: Disconnect the power cord from the printer and wall
Take out the toner/cartridges, Wait for 30 seconds.

Step 2: After it plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector).

Step 3: Insert the toner/cartridges back into the printer

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